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Contact

How Can We Help?


Questions about your equipment order, need help choosing the right machine, or want to learn more about our fitness gear? We are ready to help.

Most messages answered within 1 business day
Reach Us

Ways To Connect


Email

support@northpointathletic.com
Replies within 24 hours

Phone

+1-346-277-0304
Mon - Fri, 9am - 5pm CT

Text Message

Text us anytime, replies within business hours

+1 (346) 277-0304
Quick Answers

Frequently Asked Questions


How long does shipping take for fitness equipment?

Orders typically ship within 1 to 3 business days, with transit times of 5 to 8 business days. That means total delivery is approximately 6 to 11 business days from your order date. Every shipment includes tracking so you can follow your equipment every step of the way.

Is shipping really free on my order?

Yes, we offer free shipping on most orders within the Continental U.S. (excludes AK/HI). There is no order minimum required. Orders ship via USPS, UPS, or FedEx based on destination and package size, and you will receive tracking information once your order is on its way.

What is your return and exchange policy?

We want you to be completely satisfied with your equipment. If something is not right, please contact our support team within the return window outlined in our Return Policy. We will walk you through the process and help arrange a return or exchange.

What if my equipment arrives damaged?

If your item arrives with any damage, please contact us right away with photos of the packaging and the affected area. We take shipping damage seriously and will work quickly to arrange a replacement or resolution. The sooner you let us know, the faster we can help.

How do I choose the right equipment for my space?

Each product page includes detailed dimensions, weight capacity, and space requirements to help you plan. If you are setting up a home gym and need guidance on which basketball hoop, smith machine, rowing machine, or treadmill fits your space, send us a message with your room dimensions and goals and we will point you in the right direction.

Do your machines require assembly?

Most of our equipment does require some assembly. Each product ships with detailed instructions and the necessary hardware. If you run into any questions during setup, our support team is happy to help troubleshoot over email or phone during business hours.

Do you charge sales tax?

Sales tax, if applicable, is calculated and displayed at checkout.

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Availability

Business Hours


Monday – Friday 9:00 AM - 5:00 PM CT
Saturday – Sunday Closed
Our Promise

What We Stand For


Fast Response

Our support team replies to every inquiry within one business day, so you are never left waiting.

Secure Checkout

Your payment and personal information are protected with industry-standard encryption at every step.

Free Shipping

Most orders ship free within the Continental U.S. with tracking included on every shipment.

Real People, Real Help

Owned and operated by Northpoint Athletic, our Austin-based team is here to help you build the right setup.