Terms of service

Effective Date: May 23, 2026

1. Introduction

Welcome to Northpoint Athletic. This website is operated by Concord Commerce Group, LLC, a Texas limited liability company, doing business as Northpoint Athletic ("Company", "we", "our", "us"). These Terms of Service ("Terms") govern your access to and use of our website located at northpointathletic.com ("Website") and any related services (collectively, the "Services"). By accessing or using our Services, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our Services.

2. Eligibility

By using the Services, you represent and warrant that you are at least 18 years old, and have the legal capacity to enter into these Terms. If you are using the Services on behalf of a company or other legal entity, you have the authority to bind that entity to these Terms.

3. Accounts and Registration

3.1 Account Creation

To access certain features of the Services, you may be required to create an account. You agree to:

  • Provide true, accurate, current, and complete information during the registration process.
  • Maintain and promptly update your account information to keep it accurate and current.

3.2 Account Responsibilities

You are responsible for:

  • Maintaining the confidentiality of your account login credentials.
  • All activities that occur under your account.
  • Notifying us immediately of any unauthorized use of your account.

4. Orders and Payment

4.1 Product Availability

All products listed on the Website are subject to availability. We reserve the right to limit the quantities of any products or services that we offer.

4.2 Pricing

Prices for our products are subject to change without notice. We are not liable for any price changes, modifications, or discontinuance of products.

4.3 Payment Terms

  • Accepted Payment Methods: Visa, MasterCard, PayPal, Apple Pay, Google Pay
  • Payment Processing: Payments are processed securely through Shopify Payments.
  • Billing Information: You agree to provide current, complete, and accurate billing information.

4.4 Order Acceptance

We reserve the right to refuse or cancel any order for reasons including but not limited to:

  • Product or service availability.
  • Errors in the description or price of the product.
  • Suspected fraudulent or unauthorized transactions.

5. Shipping and Delivery

5.1 Shipping Policy

Please refer to our Shipping Policy for information on shipping times, costs, and procedures.

5.2 Risk of Loss

All purchases are made pursuant to a shipment contract. Risk of loss and title for items pass to you upon our delivery to the carrier.

6. Returns and Refunds

Please refer to our Return and Refund Policy for information on returns, exchanges, and refunds.

7. Intellectual Property Rights

7.1 Ownership

All content on the Website, including text, graphics, logos, images, and software, is the property of Northpoint Athletic or its content suppliers and is protected by intellectual property laws.

7.2 Limited License

We grant you a limited, non-exclusive, non-transferable license to access and use the Services for personal, non-commercial purposes.

7.3 Restrictions

You agree not to:

  • Reproduce, duplicate, copy, sell, resell, or exploit any portion of the Services without express written permission.
  • Use any meta tags or other hidden text using our name or trademarks without our express written consent.

8. User Content

8.1 Submissions

If you submit or post any content ("User Content") to the Services, you grant us a non-exclusive, royalty-free, worldwide, perpetual license to use, reproduce, modify, and display such content.

8.2 Prohibited Content

You agree not to submit any User Content that:

  • Is illegal, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, or invasive of another's privacy.
  • Infringes on any intellectual property or other proprietary rights of any party.

9. Prohibited Activities

You agree not to engage in any of the following prohibited activities:

  • Violating Laws and Rights: Use the Services for any illegal purpose or in violation of any local, state, national, or international law.
  • Disruption: Interfere with or disrupt the Services or servers or networks connected to the Services.
  • Unauthorized Access: Attempt to gain unauthorized access to any portion of the Services or any other accounts, computer systems, or networks connected to the Services.

10. Disclaimers and Warranties

10.1 "AS IS" Basis

The Services are provided on an "AS IS" and "AS AVAILABLE" basis. We make no warranties, expressed or implied, regarding the Services.

10.2 No Warranty

We do not warrant that:

  • The Services will meet your specific requirements.
  • The Services will be uninterrupted, timely, secure, or error-free.
  • The results obtained from the use of the Services will be accurate or reliable.

11. Limitation of Liability

In no event shall Northpoint Athletic, its directors, employees, or agents be liable for any indirect, incidental, special, consequential, or punitive damages arising from:

  • Your use or inability to use the Services.
  • Any unauthorized access to or use of our servers and/or any personal information stored therein.
  • Any interruption or cessation of transmission to or from the Services.

12. Indemnification

You agree to indemnify, defend, and hold harmless Northpoint Athletic and its affiliates from any claims, damages, obligations, losses, liabilities, costs, or debt arising from:

  • Your use of and access to the Services.
  • Your violation of any term of these Terms.
  • Your violation of any third-party right, including intellectual property or privacy rights.

13. Termination

We may terminate or suspend your account and access to the Services immediately, without prior notice or liability, for any reason, including if you breach these Terms.

14. Governing Law

These Terms shall be governed and construed in accordance with the laws of TX, without regard to its conflict of law provisions.

15. Dispute Resolution, Binding Arbitration, and Class Action Waiver

PLEASE READ THIS SECTION CAREFULLY. IT REQUIRES YOU TO ARBITRATE DISPUTES WITH NORTHPOINT ATHLETIC AND LIMITS THE MANNER IN WHICH YOU CAN SEEK RELIEF.

15.1 Informal Resolution

Before initiating any formal dispute, you agree to first contact us at support@northpointathletic.com with a written description of your claim and the specific relief you seek. We will attempt in good faith to resolve the dispute informally within 30 days of receiving your notice. The informal resolution period is a prerequisite to commencing arbitration.

15.2 Agreement to Arbitrate

If informal resolution does not succeed, you and Northpoint Athletic agree that any dispute, claim, or controversy arising out of or relating to these Terms, your use of the Services, any purchase you make from us, or any communications between us — including disputes regarding the validity, scope, or enforceability of this arbitration agreement — will be resolved exclusively through final and binding individual arbitration, rather than in court, except as set forth in Section 15.6 below.

15.3 Arbitration Administrator and Rules

The arbitration will be administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules in effect at the time the arbitration is initiated, as modified by these Terms. The AAA's rules are available at www.adr.org or by calling 1-800-778-7879. The arbitration will be conducted by a single neutral arbitrator.

15.4 Arbitration Location and Procedure

The arbitration will take place in Travis County, Texas, or, at your election, in the U.S. county where you reside. For claims of $25,000 or less, the arbitration may be conducted by telephone, by video conference, or based solely on written submissions, at your election. For larger claims, the AAA rules will govern whether the arbitration is held in person, by phone, by video, or in writing.

15.5 Arbitration Fees

Northpoint Athletic will pay all AAA filing, administration, and arbitrator fees for any arbitration initiated in accordance with this Section, except that if the arbitrator finds your claim to be frivolous or brought for an improper purpose, fees will be allocated as provided under the AAA Consumer Arbitration Rules. Each party will bear its own attorneys' fees and costs unless the arbitrator awards otherwise under applicable law.

15.6 Exceptions to Arbitration

Notwithstanding the foregoing, either party may: (a) bring an individual claim in small claims court for disputes within that court's jurisdiction; (b) seek injunctive or other equitable relief in court to protect intellectual property rights, trade secrets, or confidential information; and (c) participate in the public enforcement of consumer protection laws to the extent such participation cannot be waived under applicable law.

15.7 Class Action Waiver

YOU AND NORTHPOINT ATHLETIC AGREE THAT ANY DISPUTE WILL BE BROUGHT IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate the claims of more than one person and may not preside over any form of representative or class proceeding. If a court or arbitrator decides that this class action waiver is unenforceable as to any particular claim, that claim (and only that claim) will be severed from arbitration and brought in court, while all remaining claims will continue to be resolved in arbitration.

15.8 30-Day Right to Opt Out

You have the right to opt out of this arbitration agreement. To opt out, you must send written notice to support@northpointathletic.com with the subject line "Arbitration Opt-Out" within 30 days of first agreeing to these Terms (typically, within 30 days of your first purchase or account creation). Your notice must include your full name, mailing address, email address, and a clear statement that you wish to opt out of the arbitration agreement. Opting out will not affect any other provision of these Terms. If you opt out, neither you nor Northpoint Athletic will be bound to arbitrate disputes, and instead any disputes will be resolved in court subject to Section 14 (Governing Law).

15.9 Governing Law for Arbitration

The Federal Arbitration Act (9 U.S.C. § 1 et seq.) governs the interpretation and enforcement of this arbitration agreement. The substantive law of the State of Texas, without regard to its conflict of law provisions, governs the underlying dispute.

15.10 Survival

This Section 15 will survive the termination of your relationship with Northpoint Athletic, including the cancellation of your account or any cessation of your use of the Services.

16. Changes to Terms

We reserve the right to modify or replace these Terms at any time. Changes will be effective immediately upon posting to the Website. It is your responsibility to review these Terms periodically.

17. Miscellaneous

17.1 Severability

If any provision of these Terms is found to be unenforceable or invalid, the remaining provisions shall remain in effect.

17.2 Entire Agreement

These Terms constitute the entire agreement between us regarding our Services and supersede any prior agreements.

17.3 Waiver

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.

18. Contact Information

If you have any questions about these Terms, please contact us: