Return and Refund Policy

This Return and Refund Policy is issued by Northpoint Athletic, a registered assumed name (DBA) of Concord Commerce Group, LLC, a Texas limited liability company, operator of northpointathletic.com.

Effective Date: May 23, 2026

1. Overview

At Northpoint Athletic, we stand behind the quality of our products. This policy explains when and how returns and refunds are accepted for purchases made through northpointathletic.com.

Summary

  • Region: United States (50 states; excludes AK and HI for free shipping).
  • Return window: 30 days from delivery. Damage or defects must be reported within 48 hours of delivery.
  • Return eligibility: We accept returns for both defective and non-defective products that meet the conditions below.
  • Return shipping (defective/damaged/incorrect items): We cover return shipping with a prepaid label.
  • Return shipping (change-of-mind/non-defective returns): Customer is responsible for return shipping.
  • Restocking fee: 15% of the product price applies to approved non-defective returns. No restocking fee on defective, damaged, or incorrect items, or on exchanges for the same item.

2. Contact Information

To start a return or report damage, contact our customer service team:

Hours: Monday to Friday, 9 AM to 5 PM CT

3. Eligibility for Returns

Returns are accepted under the following conditions:

  • The item arrived damaged, defective, or incorrect, or the customer wishes to return a new, unused item within the policy window
  • Damage, defect, or incorrect item was reported within 48 hours of delivery (for defect-based returns)
  • The product is returned within 30 days of delivery
  • The item is unused and includes all original packaging, parts, and accessories

Items must be in new condition. Used or installed products cannot be returned unless defective upon arrival.

4. Reporting Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery. Include:

  • Your order number
  • Photos clearly showing the damage or issue
  • A brief description of the problem

We will review the information and, if approved, provide instructions and a prepaid return label. No restocking fee applies in these cases.

5. Return Shipping and Fees

Defective, damaged, or incorrect items: We provide a prepaid return shipping label. Please ship within 7 days after approval.

Non-defective/change-of-mind returns: The customer is responsible for return shipping costs. A 15% restocking fee based on the product price is deducted from the refund. Exchanges for the same item do not incur a restocking fee.

If you send an item back without using a Northpoint-provided label (when one was issued), we may not reimburse you for shipping costs.

6. Refunds and Replacements

  • After receiving and inspecting your returned item, we will confirm whether a refund or replacement applies
  • Refunds are issued to the original payment method within 7 business days after approval
  • If you prefer, we can send a replacement item instead of a refund

7. Exchanges

We accept exchanges for both defective and non-defective products provided they meet the return conditions. Replacement items are shipped once the returned item is received and approved. No restocking fee applies to exchanges for the same item.

8. Non-Returnable Items

We cannot accept returns for:

  • Items reported after 48 hours of delivery (for defect-based returns)
  • Items damaged due to misuse, neglect, or improper assembly
  • Personalized, custom-made, or perishable goods
  • Intimate or sanitary products such as underwear, swimwear, or personal care items (unless sealed and unused)
  • Gift cards and downloadable digital items

9. Cancellations

  • Orders may be canceled before shipment for a full refund
  • Once shipped, cancellations are not possible. You must follow the return process outlined above.

10. Legal Rights

This policy does not affect your rights under U.S. consumer protection law, including any applicable state laws.

11. Changes to This Policy

We may update this policy from time to time. Changes take effect upon posting. The Effective Date above reflects the most recent revision.

By purchasing from Northpoint Athletic, you agree to this Return and Refund Policy.

Northpoint Athletic, a DBA of Concord Commerce Group, LLC
support@northpointathletic.com
+1-346-277-0304
5900 Balcones Drive #31432, Austin, TX, 78731, United States